Privacy Policy

VahanRakshak lets people who find your vehicle contact you without seeing your phone number. This policy explains what personal data we collect, why, how long we keep it and your rights under India's Digital Personal Data Protection Act, 2023.

1. What we collect

• When you buy a tag: name, mobile number, email, delivery address, vehicle number(s) and type, blood group, and the names / relations and mobile numbers of the emergency contacts you add.
• When someone scans your QR: the reason and message they send, the time, their network (IP) address, their mobile number if they request a masked call, and their location only if they choose to share it (accident or stolen-vehicle report).
• In your dashboard or app: document expiry dates you save (PUC, insurance, RC…), alert preferences, sign-in times and the network address used.
• Payments are handled by Razorpay / PhonePe. We never see or store your card, UPI PIN or bank details.

2. Why we use it

• To connect a person who scans your QR with you or your emergency contacts by masked call, SMS, WhatsApp, app notification or email.
• To deliver your stickers, send invoices, renewal and document-expiry reminders, and provide support.
• To prevent misuse: rate limits, blocking abusive scanners and fraud checks.
• To meet legal and tax obligations.

We do not sell your data and do not use it for third-party advertising.

3. Who can see it

• People who scan your QR see only your first name, vehicle type, the vehicle number on the sticker and your blood group (if added). Phone numbers are never shown.
• Service providers who process data for us: Exotel (masked calls), SMS / WhatsApp providers, Google Firebase (app notifications), Razorpay / PhonePe (payments), courier partners (delivery address), our email and hosting providers.
• Authorities, when required by law.

4. How long we keep it

• Scanner network addresses, scanner phone numbers and shared locations: removed after 180 days.
• Your account and vehicle details: while you use the service, until you delete them.
• Order and payment records: as long as tax law requires (with your personal details removed if you delete your account).

5. Your rights

Sign in at My vehicles to see and correct your details, download all your data, or delete your data. You can also withdraw consent at any time (your QR tags will stop working). For anything else, or to nominate someone to act for you, contact our Grievance Officer.

6. Security

Data is sent over HTTPS, phone numbers are hidden from scanners, staff access needs two-factor login and is logged, and backups are encrypted. No system is perfectly secure; if a breach affects you we will inform you and the Data Protection Board as required.

7. Children

Tags are bought by adults. We do not knowingly collect data from children.

8. Grievance Officer

Grievance Officer, VahanRakshak · support@vahanrakshak.in. We reply within 7 working days. If you are not satisfied you may approach the Data Protection Board of India.